Problem Client reports that they cannot add new emotions to Sametime. and/or Client does not have the emoticons palette in the Preferences menu. Solution Close the Lotus Notes client. Copy the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder to somewhere safe. This will allow the user to keep any existing emoticons. Delete the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder. Launch Lotus Notes. The emoticons preferences will be back.