Friday, 27 August 2010

Backup Exec 2010 - "Exception from HRESULT: 0x88982F50"

If you use Backup Exec, and you receive the following error:

Backup Exec 2010 - "Exception from HRESULT: 0x88982F50"

You can see conversation about it here: http://www.symantec.com/connect/forums/backup-exec-2010-exception-hresult-0x88982f50

And here is the fix received from the Symantec Technical Support.   The support document listed at the bottom of the link above no longer exists.  The fix is below.

Resolution:


This issue is resolved by installing the Windows Imaging Components onto the Media Server. The components can be obtained using two different methods:

Method 1: Download from Microsoft:

http://www.microsoft.com/Downloads/details.aspx?FamilyID=8e011506-6307-445b-b950-215def45ddd8&displaylang;=en

Method 2: The Backup Exec 2010 Installation Media:

The Windows Imaging Components can be found on the Backup Exec 2010 installation media in the BEWinNTInstallWIM folder.
The Method 2 fix didn't work for me, but the Method 1 fix did.  Best of luck.