Monday, 27 June 2011

Bioware Account Breach

I got an email the other day, one I wasn't expecting to receive, because I wasn't even aware that the organization had a data breach.  (But then, how could I?  They've been coming fast and furious for a while now.)

The email looked like this:
We recently learned that hackers gained unauthorized access to the decade-old BioWare server system supporting the Neverwinter Nights forums. We immediately took appropriate steps to protect our consumers' data and launched a thorough ongoing evaluation of the breach. We have determined that no credit card data was compromised from the servers, nor did we ever have or store sensitive data like social security numbers. Our investigation shows that information such as user names, encrypted passwords, email addresses, mailing addresses, names, phone numbers, CD keys and birth dates from accounts on the system may have been compromised, as well as other information (if any) that you may have associated with this forum account. In an abundance of caution, we have disabled your legacy Account. To create a new account please visit social.bioware.com.

We take the security of your information very seriously and regret any inconvenience this may have caused you. If your username, email address and/or password on your Neverwinter Nights account are similar to those you use on other sites, we recommend changing the password at those sites as well. We advise all of our fans to always be aware of any suspicious emails or account activity and report any suspicious emails and account activity to Customer Support at 1-877-357-6007.

If you have questions, please visit our FAQ at
http://support.ea.com/app/answers/detail/a_id/5367/ or contact Customer Support at the phone number above.

Aaryn Flynn
Studio GM, BioWare Edmonton
VP, Electronic Arts

Now, to be honest, I didn't even realize that I had an account at the Bioware forums.  I haven't actually played Neverwinter Nights in almost 7 or 8 years.  As a result, I'm not even sure what my username or password would have been.

I suppose that's the first lesson for me, I should be more diligent about logging where I have accounts.   I've started that recently by beginning to use LastPass, but prior to that, the odd email that arrived often reminded me that I had an account with a given service provider.

The breach was discovered on June 14th, 2011.  The first place they notified customers was on the forum itself.  Which is great for people who still use the resource, but doesn't do much for the rest of us.

My email came on June 23rd, 2011.  It contained a link to the EA customer support site.   (I wasn't even aware that EA had purchased Bioware.)

I'm not concerned about it taking a week to let me know about the breach.  First of all, the accounts compromised got locked down according to EA.  And they notified current users via their forum.   As a past user, there isn't much that I could have done to protect myself, and I make sure that I have unique passwords on each site I use so my other accounts shouldn't be at risk. (You do that too, right?)   I'd much rather a bit of a delay in warning me, than a constant back and forth about what data was actually taken.

So, in the end, the attackers have my:

  • user name

  • encrypted passwords

  • email addresses

  • mailing addresses

  • names

  • phone numbers

  • CD keys

  • birth date


The username, email address, encrypted password and CD key I'm not as worried about, I've moved a few times since I registered the account, so my address or phone numbers don't bother me.  I am concerned about my birth date and real name, but I can't easily change them...