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How to: Restore the Sametime Emoticon Palette

Problem


Client reports that they cannot add new emotions to Sametime.

and/or

Client does not have the emoticons palette in the Preferences menu.



Solution



  1. Close the Lotus Notes client.

  2. Copy the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder to somewhere safe.   This will allow the user to keep any existing emoticons.

  3. Delete the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder.

  4. Launch Lotus Notes.  The emoticons preferences will be back.

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Comments

  1. Doug15476 June 2012 at 12:56

    this not resolve the problems:
    - cannot add new emotions to Sametime
    - not have the emoticons palette in the Preferences menu

    ReplyDelete
  2. Burt26 June 2012 at 01:28

    if you system administrator has a policy in place to restrict emoticons you can not by pass this as it is built in to notes

    ReplyDelete

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