Problem
Client reports that they cannot add new emotions to Sametime.
and/or
Client does not have the emoticons palette in the Preferences menu.
![4-27-2012 3-23-20 PM.jpg](http://cait-km-wiki.ca.nam.pwcinternal.comhttp://www.wildunknown.com/download/attachments/13600008/4-27-2012+3-23-20+PM.jpg?version=1&modificationDate=1335558762076)
Solution
- Close the Lotus Notes client.
- Copy the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder to somewhere safe. This will allow the user to keep any existing emoticons.
- Delete the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder.
- Launch Lotus Notes. The emoticons preferences will be back.
this not resolve the problems:
ReplyDelete- cannot add new emotions to Sametime
- not have the emoticons palette in the Preferences menu
if you system administrator has a policy in place to restrict emoticons you can not by pass this as it is built in to notes
ReplyDelete