Friday, 27 April 2012

How to: Restore the Sametime Emoticon Palette

Problem


Client reports that they cannot add new emotions to Sametime.

and/or

Client does not have the emoticons palette in the Preferences menu.



Solution



  1. Close the Lotus Notes client.

  2. Copy the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder to somewhere safe.   This will allow the user to keep any existing emoticons.

  3. Delete the contents of the <Data Dir>\workspace\.metadata\.plugins\com.ibm.collaboration.realtime.palettes\palettes folder.

  4. Launch Lotus Notes.  The emoticons preferences will be back.